Shipping policy
Delivery
- Most orders within Australia are delivered by Australia Post.
Delivery Costs
- $10 standard shipping on all orders
- $15 express on all orders available
Ship Large, Heavy or Dangerous Items
We reserve the right to substitute the shipping carrier you have selected at checkout if we have reasonable grounds to believe the carrier will be unable to render the services they have advertised at the agreed price. Should this occur we will provide you with the details of the substitute carrier and a revised quotation from another carrier. You will have the right to accept the revised quotation or to cancel the transaction without penalty.
Despatch
- All "in stock" items are despatched within 1 - 5 business days.
- Non-stocked and custom orders may take between 3 - 14 business days for despatch.
- All orders are processed in the order as received with Express Postage orders taking priority.
Delivery Times
We have partnered with Australia Post. Australia's largest and most trusted courier company to offer you prompt and safe shipping across Australia in most circumstances.
In most instances estimated delivery times from the time of dispatch are based on ALL products being "in stock" at the time of ordering:
- 2-5 Business Days - Capital Cities, Brisbane, Sydney, Melbourne, Canberra, Adelaide and Perth
- 5-10 Business Days - Regional Australia, Darwin (NT), Hobart (TAS)
The above estimated delivery times are in business days (Monday through Friday) excluding public holidays.
Every effort is made to ship your order according to the estimated delivery times provided, estimated delivery times may change due to unforseen circumstances from the couriers.
Please allow at least ten (10) working days for delivery from receipt of your order and payment for your order. Delivery time is subject to stock availability, product size and location. Items marked "instock" are generally dispatched within 1-2 working days of purchase.
If your product has not arrived after the estimated delivery time, please contact us by email sarah@lunaandquartz.com.au
We will use reasonable efforts to deliver your item/s to you within the estimated delivery time indicated on your order confirmation; however, we are unable to guarantee that the delivery will be made within this time frame.
Upon despatch of your order you will receive a copy of your tracking information from the nominated courier.
In the event of express shipping being requested for an item(s) that is not "in stock", you will be contacted by a customer service representative.
We are able to deliver your items to your home, work or P.O. box address Australia wide, including all property addressed rural and remote areas of our great country. For larger items that need to be sent via courier, a street address is mandatory, and you will be notified during the checkout process.